@chrismessina Thanks for hunting us! It's a pleasure to be on Product Hunt
Scup Care has a new approach to customer service. Chat-first, Omni-channel, real-time, all within a unified user timeline. We support all major social channels, along with the traditional ones, like email and live chat. The result is a simple, fast and beautiful piece of software that brings context, relevance and awesome experiences to the final customers.
We want to give the companies the power to talk to their customers the way they expect. All customer service product today were built based on old paradigms that don't really apply to the way communication has evolved on digital.
WHAT WE BELIEVE
Users should be in control of their time
The time when people needed to get hang on a phone call for centuries is gone. With the arise of messaging platforms like messenger and whatsapp, users can finally get in control of their time, switching between real-time and not real-time conversations whenever they want. John can send a message to a company, get to work, and continue the conversation there. The company is always available and adapted to John's agenda.
Companies should be where their customers are
Companies should be like good friends. Always around, always available. That's how good relationships build trust and proximity.
It's all about relationship
The era of commercial transactions is over. It's very important to cultivate good relationships. We can only do that by knowing each other better and better. Companies should understand and adapt themselves to integrate user data and provide consistent, fast and warming experiences.
Thank you all guys
We expect to receive precious feedback from beta users from PH
@kevinosuna1989 Thanks, Kevin! We are very proud of our designer's hard work! We are handcrafting every single piece of the experience. This kind of feedback makes us very happy
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