Vidbix enables your customers to explain their issues by recording their screen+voice without the need to install anything on their side. It’s faster to explain for your customers and gives all the context to your agents to solve issues faster and personally.
Hi everyone 👋, and thanks @jmitch for hunting us.
We are super excited to launch Vidbix today on PH, as a way to enable customers to explain their issues through screen recordings without installing anything.
I’ve led different support teams in the past and customer/agent misunderstandings always created a lot of back & forth that killed our resolution time (😱). Understanding customer problems and their context is key to providing an excellent user experience and resolving issues fast. Vidbix allows your customers to show their issues and provides all the context to solve problems faster, personally and inside your current workflow (now Zendesk and Intercom, but more coming soon).
Yes, Vidbix is like installing a screen recording tool for each of your customers and agents. But they don’t need to install anything!
Use vidbix.me to:
- To improve your customer experience. Enable your customers to start any conversation with screen recordings (in your support chat, forms or widgets).
- To empower your support team. Now they can resolve any issue via screen recording inside their support workflow or ask for additional customer screen recordings to clarify things when needed.
- To give a voice to the customer. Share your customer’s Vidbix with Product to show the issues that customers are facing (bugs, UX, …) or present the angry customer to your success team. The voice of your customers directly from your customers.
We want to provide you with a super special offer today. 3 months of free access for everyone using it inside Intercom and Zendesk (more to come soon) before the end of April with a 30% discount after that. Or you can use it standalone for free allowing anyone to send you a screen recording when you need it or to record yourself.
🙏 We’d love to get your feedback to keep improving. Happy to answer your questions!
PS: We want to give a special shoutout to our beta users and everyone that gave us vital input that’s helped us to create and improve Vidbix! THANKS!!!
Thanks @dangio25. Did you ever used google meet or any videoconference in the browser that allows you to share the screen? we use the same, but instead of sending to the meeting participants we record it.
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