Thanks so much for the post Kevin (founder of Truly Wireless here!). The products I find on producthunt make my life just that much easier everyday- hoping we can do that for other members of the community :)
Amazing product! We've been using Truly Wireless at DroneDeploy for a number of months now. These are a few of the stand-out features from the last few months.
1) I've generally been disappointed with the call quality VOIP has to offer. Through some voodoo magic, Truly is able to route these calls over the carrier network, which means voices are always crisp.
2) Our team is often on the move testing drones, but we still want to provide world-class support. Truly's ability to route calls from person to person on the fly has been super helpful here.
3) We've been privy to some of the upcoming features, and I have to say the native workflows are really slick. The future is awesome!
4) I have really been impressed with their customer support. In particular, the rate at which feature requests are rolled out, and bugs are fixed. It seems to get significantly better every week :)
This looks like a well-designed product! But there is so much competition that it's overwhelming.
Just three of the top of my head:
- SendHub
- RingCentral
- Line2
While it's true that voice is a powerful (and arguably under-appreciated) channel for both sales and support, the cloud-PBX-for-small-companies space is rapidly commoditizing, if not commoditized already.
The SaaS opportunity here, IMHO, is not to be yet another PBX in the cloud. It's to build PBX into an extensible platform and deeply integrate it with every key piece of software and business process. (e.g: make and receive calls straight your CRM/support ticketing system/collaboration tool/marketing automation app).
The company that successfully goes beyond basic business phone systems for SMBs and turns PBX into a platform *that solves actual business problems* will be a billion dollar company.
The fact that Truly is launching with an API is promising. But what is unique here?
@eroltoker
Truly