Hey PH’ers - I’m Karim, one of the creators of Suto.
We created Suto to be the easiest way to get expert product recommendations. Instead of searching a bunch of blogs, review sites, forums, etc. - just send a message to Suto. We’re trying to be that friend you have that knows a lot about cars - but for all products!
And we’re pretty excited to launch messaging through Facebook Messenger and email, along with SMS.
Would love to get your feedback on the helpfulness of Suto, and your messaging experience - plus any requests you may have!
Best,
Karim
Just a note: we're only available in the US and Canada for now.
@bryantpeng When we first started thinking about what Suto would look like, Baymax actually came up as a great example of what we want it to feel like when you interacted with Suto. In a way, we want Suto to be Baymax's cousin that helps you purchase products (as opposed to keep you healthy).
I think that thought stuck with us as we designed it :D
@sylvain_dem Hey, thanks for your question!
We're currently operating with an affiliate model (when there are retailers that support it for the products we recommend). We're planning on having AI on the recommendation side and maybe around the conversation as well (there's some NLP around the conversation already but it could be enhanced a lot with AI).
Would love to hear how you would solve these problems as well :)
@sylvain_dem About 25-40% users tell us that they went with our recommendation. The affiliate conversion rate is much lower at the moment (but we have some ideas on how to increase it).
Overtime, when Suto becomes more trust worthy and better at answering questions – then we'll be able to increase the recommendation conversion rate as well.
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