Sour Grapes

Auto-hide any negativity on your Facebook ads and posts.

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🍇Sour Grapes automatically scans comments on your page posts and ads, to hide any negativity — it will increase RoAS, page engagement, and brand equity. 🤖We check the sentiment of comments posted to determine if they're negative. Otherwise, the blacklist ensures negative comments are kept at bay. 😌 Peace of mind for your brand on Facebook.
Sour Grapes gallery image
Sour Grapes gallery image
Launch tags:
Social Network•Marketing•Advertising
Launch Team

What do you think? …

Peter Dziedzicz
I have an ambivalent feeling about this one. Of course, spam from fake profiles in the comment section is nothing good, but where is the objectivity when in the comments are real complains from real customers? Seems a little bit as censorship.
Ariel
@pdziedzicz totally agree. Looks like left-side paradise.
Max De Vos
@pdziedzicz Agreed.
Max De Vos
@ariel_jedrzejczak Why do you think censorship is a leftist attribute? I would suggest keeping your uninformed and unthoughtful political opinions of of producthunt which is not a political platform.
Ariel
@max_de_vos Left-side is not related to politics only. I wouldn't put political opinion here on PH.
Justin Johnson
@pdziedzicz I completely agree with you. Early on in FB marketing you would think twice about deleting comments, because - good or bad - feedback or “social” was the goal. Since FB advertising has pivoted to be all about reach, comments seem to be a secondary engagement metric and something that can be manipulated to make an ad look better.
Ben Rosen

I just feel like this is exactly what the country doesn't need. We need to hear from everyone, process feedback, and grow. How can you improve yourself without negativity?

Are you block this comment? lol

Pros:

seems to be built well / designed well

Cons:

I'm really against this kind of censorship

Troy Osinoff
Maker
Thanks, Ben! I understand the censorship concern, but Sour Grapes is more of a tool to block out trolls from ruining a perfectly good post or ad. Nothing is deleted, only hidden and it's easy to unhide anything within your real-time dash on Sour Grapes. Too many times have we launched ads for clients where someone will post that the product is bad or "dumb" when in fact we know they never even purchased one :(
Michael Lisovetsky
Maker
Hi Ben, keep in mind that this is simply enhancing a native feature of the Facebook platform that was very carefully designed to not censor. If this were deleting comments I agree, but we don't do anything of the sort.
Ben Rosen
@_liso_ ok that makes a bit more sense to me! Thanks for responding. It's a fine line for brands between blocking trolls and blocking feedback, so it's good to hear you guys are thinking about that!
Goodwin
I'm all for hiding trolls and haters but is this going to hide constructive criticism or anything negative that presents valuable feedback?
Michael Lisovetsky
Maker
@mistergoodwin This is more so for hiding comments like "this ad is so dumb" vs hiding anything constructive.
Troy Osinoff
Maker
@mistergoodwin The comments are not deleted, they are only hidden. You will still see the comments and so will the friends of the commenters. (You can also unhide anything within the dash, every hidden comment is highlighted)