Riviera lets hotels improve the guest experience and vastly reduce costs. Our agents speak any language and can do everything a human operator can. This lets hotels cater to international customers and free up staff to manage high touch service tasks.
Riviera
Using multilingual AI phone and chat agents in hotels can indeed save time. Multilingualism can prompt guests to experience and is cost-effective, but it may lack the warmth of interpersonal interaction. Sometimes complex needs and cultural differences may confuse AI and lead to guest dissatisfaction.
This not only improves the hotel’s operational efficiency but also reduces much hassle for international guests. I look forward to seeing more hotels adopt such AI products.