Ribbon: On-demand user interviews with your own users - for free

Ryan Hoover

Product Hunt

This is a smart idea. Curious what's next on the roadmap, @axel_thomson?

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4yr ago

Axel Thomson

Wondering

Maker

Great question @rrhoover! We’re adding screen sharing next week (to allow for easier usability testing) and then call recordings just after that (so that user researchers can rewatch calls whenever they want to, with permission from the end users). After that we’ll look at adding support for triggering calls from other events than just page load (to make it easier to get feedback from users that interact with specific website elements or enter an A/B test). Longer term we want to make it easy to do good and quicker user research regardless of your platform and what you want to know about your users, so we’re keen to add support for iOS & Android apps as well.

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4yr ago

Axel Thomson

Wondering

Maker

@rrhoover Due to popular demand we've fast-tracked the ability to trigger the invite pop-up through a simple JavaScript function as well, so you can now recruit users for interviews based on any behaviour (such as clicking a specific button or hovering over an element). It's now live on the site, hope it's of use!

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4yr ago

Axel Thomson

Wondering

Maker

@rrhoover We've now added screen sharing functionality to allow for usability testing as well! You can currently screen share from desktop devices on Firefox and Chrome, and we'll add support for other supported browsers as well in the next weeks.

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4yr ago

Axel Thomson

Wondering

Maker

👋 Hey Hunters, and thanks to @benln for hunting us! Ribbon is a user research platform that makes it easy for people who build websites and do user research to set up and run remote video user interviews in a matter of minutes. Get user feedback directly, and validate your design, product or idea more quickly by talking to real users. Why Ribbon? As a product manager I've booked, managed and run user interviews to test out both smaller features and larger products. Every time I've wanted to understand how a product was used and perceived by our users, I've had to to either rely on quantitative data (surveys and analytics) or spend days emailing users to schedule video interviews. I've built Ribbon to make it easy for people who build products and do user research to connect and talk to their users in minutes instead of days. I realise not every product has a lot of revenue, but getting good feedback is just as important in the early days, so I've made Ribbon free to get started with. Hope you like it!

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4yr ago

Andy Berman

Vowel

@benln @axel_thomson Nice!

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4yr ago

James Futhey

Gumshoe.io

This looks awesome! Great idea. Question: Can I schedule the user interview? I think for small websites / makers doing it "right now" is an advantage for everyone involved. But, for professional researchers or teams my goal would be "Great! Let's pick a time that works for you and you can come back to the site, everything will be ready for you". Even if it's just a calendly link and I have to manually press the button when the user comes back 😅

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4yr ago

Axel Thomson

Wondering

Maker

@futhey Good question! Currently it’s not optimised for pre-scheduling (although you can customise what message your users see in the popup and add a Calendly link there). I’ve seen this need come up frequently so we’re looking at adding that functionality by mid-November. I’ll let you know once it’s in place!

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4yr ago

James Futhey

Gumshoe.io

@axel_thomson Thanks! Not an immediate need for me I'm just trying to stick things in your roadmap 😅

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4yr ago

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