An easy-to-use template for Google Spreadsheets to calculate customer health scores and predict churn. Experiment with different formulas and rules, iterate quickly and risk-free with this free template. It built from interviews with over 200 CS professionals
Hi @m_h_lines, thank you for your feedback! It's a foundation for a long-awaited transparency in who is doing what consistent approach in prioritizing our CSM efforts.
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RevOS Customer Health Score Template