Papercups FAQ Bot is a chatbot that you can train in seconds by uploading FAQs, Docs and previous support tickets. Our chatbot saves founders and customer service reps hours by answering repeat questions that can be found in docs or previous support answers.

This looks super interesting - we'd be interested in checking it out. Do you guys support live chat and how are you different than intercom?

@amanda_zhu Thanks! We do support live chat :) live chat is actually our main product at the moment, this chatbot is an experimental feature that's still in beta. In terms of what makes us different than Intercom, there are a few things: - We're open source (https://github.com/papercups-io/...), and offer the ability for our customers to self-host our product on their own servers (for those that want complete control over their data) - We're more developer-friendly: you can embed our chat widget as a React component, or as an html snippet. (We also have better support for React Native!) - Our pricing is also different from Intercom, and we have a free tier for small teams :) Let us know if there's anything we can do to help out!

@amanda_zhu @alex_reichert Also just to clarify we do have a hosted version for startups who don't want to self host

Hi Everyone! Kam and Alex here. We are the creators of Papercups. When we launched Papercups.io about a month and a half ago we’ve manually sent over 10 thousand messages. We didn’t like how complicated it was to set up a chatbot on different services when our needs are pretty simple. We’ve built different chatbot services before so we decided that we can build something simple ourselves! You can train the chatbot by feeding questions from your FAQ and answers. This way it's a more human way of searching through your FAQ and can offload common questions that you type up often. We plan on making this much more customizable like being able to change default messages and falling through to customer support agents when the bot can’t handle the edge cases. We’ve built this with a deep learning NLP model and are still in the process of tweaking and improving it. The chatbot service is still beta mode so it isn’t live yet but we wanted to launch the demo on Product Hunt to collect some feedback. If you are a startup that is getting flooded with support tickets I'd love to chat and get your feedback!

Hi, great and very simple idea! Do you work with Telegram, Viber, Fb Messanger? Which languages does bot support? Is language important for your NLP model? Bots very popular in product's support, which can be developing by using the no-code platforms. But your solution looks like simplify this process.

@peter_b1 We don't have those channel support at the moment we mostly focus on web and email. We have some github issues opened https://github.com/papercups-io/... for telegram and are on the roadmap. Feel free to add any that you would be interested. We only support English at the moment and potentially might expand in to Spanish as well.

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