Let’s face it - returns suck. That’s why we built Orderly so you can stop worrying about which orders need to be returned and how you’ll find time to return them.
With Orderly connect your email and instantly view all of your orders and returns on a single screen - no matter the retailer or brand. Then:
- Track incoming orders from over 100+ carriers, including UPS, FedEx, and USPS
- Schedule a home pickup for your return and never leave your house
- Receive reminders to make your returns
@mikeganz
The hardest part for a consumer (in order of priority):
- Getting refund instantly
- Getting return processed (making return requests, returning items to courier, handling any follow-up disputes)
- Getting return timeline and policy clearly communicated (especially for more complex items, eg. beauty, jewelry, shoes)
The hardest part for e-commerces:
- Making return inspection decisions / instant "no questions" refunds (i.e. managing risk levels)
- Handling return edge cases issues with CX, Warehouse, Delivery (eg. wrong return item provided by customer, return dispute form customer)
@aigulais Super interesting. Is your list of consumer pains in ranked order? As in, do you think the most painful things for you as a consumer is the time it takes to get your refund?
Hi @mikeganz my list was based on my experience as e-commerce product, who build the return experience for a fashion e-commerce. However, the priority might differ based on your target customer segment, your e-commerce segment, etc.
If you need any further advise feel free to DM me (if there is such feature in Product hunt, unfortunately, I don't use LinkedIn, or just email me - add my name to domain address of my startup :)), happy to help.
@mikeganz, great job getting Orderly off the ground! It's a fantastic idea and definitely makes organizing orders and returns much simpler. Best of luck with this launch!
Orderly
Purpose AI
Orderly
Purpose AI
Morph
Orderly
Orderly