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Launched on April 14th, 2023
I tried using On-Air Parking for the first time the last week when my nine y/o daughter and I were trying to fly to Florida to visit for a family wedding. We were going to fly out of Cleveland Hopkins Airport and so I called On-Air Parking to confirm that the facility that I would be parking my vehicle at had a shuttle to the airport and to make sure it ran (24x7), as my return flight was early in the morning. The representative assured me, that was the case and so I booked with them. After arriving to the designated parking facility, the attendant informed me that in fact the shuttle was broken down. At that point I asked if he could call me a cab and he said they won't show up if he does. That made me concerned that if I would call a Taxi, Uber, or Lift, they would not show up in a reasonable amount of time which would cause unneeded delays. So, I decided that my best option was to get back into my vehicle and pay the premium fees at the airport parking (which was what I was trying to avoid in the first place). I feel that if I had known that the shuttle was not available before making the reservation, I could have chosen a different remote location and avoided paying for airport parking. Please let me know if my thinking is wrong, but I feel On-Air Parking is responsible for the difference that I ended up paying for the higher priced parking and possibly more for the hassle and extra time / gas it took to find the parking location and then drive back to the main road.
Very bad Service, the worst service in the world, going to the airport it was snowing and the receptionist told me to park the car at the end of the parking and running back to the Van, but the driver told me there is no place in the Van and it was a delay for one hour. Going back from the Airport, the driver didn't come and after one Hour waiting, I got a taxi and pay more than the parking cost
The worst, they did not pick me up to take me to the airport nor pick me up on my return. Then refused to refund me for services paid for but not provided. What a scam. stay away. Here is there response after not picking me up as paid for: OnairParking (OnAirParking) Nov 26, 2024, 11 :53 AM EST Hello Robert, Thank you for contacting On Air Parking! We apologize for the inconvenience you encountered during your parking experience at one of our partner facilities. Shuttle services for this facility run 24/7 every 30 minutes, unfortunately, facilities have no control over the number of passengers they receive, and if full, and no other shuttle is available you would have to wait for next shuttle trip. We would recommend you reach out to the courtyard directly explaining the situation you had with the shuttle service (shuttle service is provided by the hotel, not us), to see how they can assist. Unfortunately, we cannot issue a refund, since the parking services were used. Regards, Yesenia onairparking.com
Before each flight, I get a quote from 2 offsite airport parking lots and sometimes the other lot costs less, so I book with them, but half the time I book with On Air Parking. They have a shuttle ready for me to board when I park, and days later I had zero wait time for the shuttle upon my arrival back home. Denver's On Air Parking is great and I have been using this site since 2020.
I think this is a great app, but we always have things to optimize. Especially updating in time with feedback from users. I think this app can do better.
