OmniBrowse by SaleMove is a customer engagement application that enables companies to marry real-time customer communication (like phone calls or chat) with an accompanying web browsing session through live observation and CoBrowsing - directly within their existing CRM or contact center solutions.
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Movers & Shakers - A podcast about customer experience
Found it extremely useful to help customers move through a funnel after they land on our site. Much higher conversion than chatting alone.
Pros:Very cool way to engage with customers on site
Cons:Hard to think of any!