MyTrustedWill

@corleyh Hi Corley, thank you so much for your constructive feedback :) The experience is very subjective, and that's why we are encouraging our users to look on the positive side of how the experience could be like: Imagine a passed away father still able to connect with his 4 years little daughter? Imagine a passed away mom still able to be with her kids on every birthday, every new year eve, every special family occasions; Are you able to picture how the kids will be positively impacted by staying in touch with their loving dad, or a caring mom? the examples will not stop, every one of us is missing someone: some people are really missing their mom, dad, or even a "friend", by hearing their voice on a phone call every birthday, by receiving a funny email sent by them on a special occasions, by receiving a nice gift from them in Xmas - oh, this is very much better than "no show and silence" - I guarantee that no one of these persons would ever send to you something to make you cry, they will make their best to send something to make you smile, or laugh! our project is full of feelings, everyone is exchanging "feelings" , not just text and voice :) Thank you again for taking the time to write this lovely feedback, Corley, please stay in touch with this discussion space to see different feedback from different users.

@corleyh Also interested in hearing more about this in the future. Products like this definitely have the potential to magnify the fact that a person isn't around anymore. High potential for impacting the lives of your loved ones positively, and high potential for deepening any sense of grief. You couldn't receive an interaction left by a dead loved one without it also reaffirming the fact that they are gone. @eshetwey Do you all account for family members who wouldn't want to receive interactions?

@joeyfigaro Hi Joey, I totally agree with what you said: We respect that some recipients may just want to stop any further messages or phone calls from the deceased sender, all what they need to do is to contact us, and we will ensure they won't receive any messages from this sender, anymore. This is also mentioned in every SMS or Email go out from our system. and if you got a phone call from a deceased person, our system auto-send a follow up email ensuring that you got this phone call, and clarifying that you can stop that if you want.

@mrdobelina Black Mirror Season 2, episode 1, for anyone wondering.

@joeyfigaro Thank you for bringing this to our attention, we fixed that, you can check the privacy policy from this link: https://mytrustedwill.com/privac...

@eshetewy Thanks! Can you speak more about this: "We never give “backdoor” access to your data or our servers that store your data, period. That means no government entity, U.S. or otherwise, has direct access to our users’ information. There are times when we receive requests for user data from law enforcement agencies. Our legal team reviews these requests and pushes back when a request is overly broad or does not follow the correct process. we may only disclose public information." Does the 'we may only disclose public information' mean 'we may or may not only disclose public information' or does it mean 'we will only disclose public information'?

@joeyfigaro Joey, that's a good question! The short answer is: "we will only disclose public information". Please continue reading for a detailed answer: Every new account, includes information like (ex. Name, Nationality, Home Address) and/or social media links for Facebook, Twitter, Skype, etc.. This is "only" the type of information that we can disclose, in a very special cases, and only when we are requested by law to share this information with law enforcement agencies. We make sure that the account owner is notified by email and phone call about that. Our system is engineered and designed to make it, simply, "impossible" for anyone to have access to the stored data and view the content! even us. Joey, we even don't have a "reset password" option! As a company: we will never help or allow any government entity to even start a discussion about that. We would rather terminate your account and all its details than giving or helping "anyone" to view your data or have access to, our website is built to make our users to feel comfortable using our services, in an easy, private, simple and secure way! the content of their accounts is owned by them, only. We'll make sure that this point is more explained on our website so it's clear for everyone.

@eshetewy Thank you for the thorough response, Ebrahiem -- and taking the time to respond to my other questions/comments as well.

@joeyfigaro My pleasure :)