MoviePass: Unlimited movies in theaters for just $30/month

Svrf

Used it for 3 months and of the 7 times that I used it, it failed to work 6 times. Each time it failed, I had to call their customer support team to fix the issue with the card (always on their end) resulting in me being late for my movie. The time before I decided to cancel, their system was down and the automated call support center said to "please pay for the ticket email them to receipt and they would reimburse me". After this experience I decided to cancel because it was ABSURD to pay for a service that only worked 10% of the time. Also, when I canceled they wanted to charge me a $75 cancellation fee for breaking their 'annual membership' which I never knew I had signed up for when I began their proposed "monthly subscription". My two other friends who had moviepass both had similar experiences and also chose to cancel. In essence, great idea, terrible execution. They have serious work to do from service to product. Would not recommend until they fix these issues.

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10yr ago

Simon Bromberg

@sophiaedm How long ago was this?

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10yr ago

Sophia Dominguez

Svrf

@shimmb a month ago

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10yr ago

Ethan Mantel

MoviePass

Maker

@sophiaedm sorry for the bad experience, Sophia. We do list the subscription as an annual plan, maybe that should be made clearer? The technical issues are definitely something we're working to improve right now and looking forward. Appreciate the feedback!

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10yr ago

Sophia Dominguez

Svrf

@eman21 yup, definitely should be made clearer and highlight this $75 charge. good luck!

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10yr ago

Irving Torres

Strikingly

Very limited availability when it comes to participating locations but seems interesting. Edit: @eman21 was kind enough to point out that they are actually at about 93% of locations nationwide. I made a mistake with the map view. Cheers!

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10yr ago

John Murch

ExactScience

Hunter

@irvingtorresyc It's accepted at most chains (AMC, Regal, BowTie). Although I have seen over the past few years, it drop independence theaters/chains.

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10yr ago

Ethan Mantel

MoviePass

Maker

@irvingtorresyc any particular theaters you're referring to? We're at about 93% nationwide and looking to add more!

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10yr ago

Irving Torres

Strikingly

@eman21 You know what. I retract my previous comment (edited above). I just realized you guys are indeed in more locations. I went back to the map view. I just wish you guys included 3D films, IMAX, 4D, XD etc but this is still great. Will give it a spin and write a review of it soon.

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10yr ago

John Murch

ExactScience

Hunter

@eman21 @irvingtorresyc I believe they did an upsell and/or a test for a higher package to include 3d movies. @eman21 pls confirm

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10yr ago

Ethan Mantel

MoviePass

Maker

@irvingtorresyc @johnmurch can confirm, we're testing with AMC right now. Premium includes 3D, ETX, and IMAX for $45/month. Also includes E-Ticketing and Seat Selection at participating AMCs.

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10yr ago