Median Product Information and Latest Updates (2025)

Median is a fantastic tool for Support teams helping customers use web-based tools. It's easy to use, very quick, and low maintenance. Definitely recommend.

Pros:

Easy to Use, Accurate, Non-invasive

Cons:

Opens in a different window/browser

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7yr ago

Sarah Chambers

Hey Derek! Congrats on the PH launch. What kind of security have you put in place for agents interacting with customers using Median? Can they see the whole screen?

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7yr ago

Derek Homann

Median

Maker

@sarahleeyoga Hey Sarah! Great question. Security is one our top priorities, so we do a few things to make sure your agents are only seeing what they should be seeing: 1. Our software only allows you to see what your customers are doing on your site, so if they have the New York Times open on another browser tab or personal documents on their desktop, you won't be able to see that. 2. We exclude credit cards, social security numbers, and other sensitive information that shouldn't be sent via a screenshare session. We also give you the ability to super easily exclude inputs or forms so that your customer service team only sees what they should be seeing. 3. We don't collect or save any screensharing data. Screensharing information is transmitted in realtime, and the contents of screensharing sessions aren't recorded for later use. Hope that helps answer your questions. Cheers! Derek

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7yr ago