This company is fraud, avoid any payment. Not receivig licence number for 2 weeks and not responding to emails. Payment proccesed on Paddle payment processor:
From "Stasys"
To "Paddle"
Date 09/12/2024 19:50:18
Subject Re[2]: Fwd: Re: Your Atoms - PrestaShop Email Templates Regular License order - Transaction ID: 67418011
Hello, you already respondet week ago with the same message that you will contact vendor and it takes 3-5 days. You braking your own refund and other policies . I have not received product contact you, you asked me to wait 3-5 days and i have waited , and today you writing the same asl me to wait 3-5 days again. Thats unacceptible . Im alredy send these emails and transaction copies to my bank and asked to mastercard involve about fraud
Stasys
------ Original Message ------
From "Elie T. (Paddle)"
To "Stasys"
Date 09/12/2024 19:31:20
Subject Re: Fwd: Re: Your Atoms - PrestaShop Email Templates Regular License order - Transaction ID: 67418011
##- Please type your reply above this line -##
Elie T. (Paddle)
Dec 9, 2024, 17:31 UTC
Hi Stasys,
Thank you for getting back.
I'm sorry to hear that you haven't heard from the seller and you want to refund this order.
Unfortunately, under the applicable refund policy for this product, we are unable to refund you today. However, your query has been passed to the developer of the product for further comment.
Just to set a proper expectation for you, the vendor usually responds within 3-5 business days from the time of escalation. I appreciate your patience as we give them time to respond to your concerns. If there is no response after this timeframe, please let me know so I can make the appropriate follow-up.
Kind Regards,
Elie
Paddle Support | London, UK | Paddle.net
Stasys
Dec 9, 2024, 09:26 UTC
Hello, its already passed 6 work days and i don’t get my product and refund . Please send me refund today
Stasys
Aki (Paddle)
Dec 4, 2024, 14:16 UTC
Hello Stasys,
Thank you for getting back to us. Sorry to learn about the issue you are experiencing.
Paddle acts as a reseller of this product, and we have limited technical knowledge about how this product works, so for this question, I have messaged the seller separately, and they will be in touch with you.
Just to set a proper expectation for you, the vendor usually responds within 3-5 business days from the time of escalation. I appreciate your patience, as we give them time to respond to your concern. In case there is no response after this timeframe, please let me know so I can make the appropriate follow-up.
Should you have any more concerns, please don't hesitate to contact us.
Kind regards,
Aki
Paddle Support | London, UK | Paddle.net
Stasys
Dec 4, 2024, 14:00 UTC
Hello, i have submit problem 3 days ago, that license code is incorect and i cant dowload product. Please send me ASAP correct license number or refund until 2024-12-05. Or Im filling complain Mastercard about fraud
Stasys
------ Original Message ------
From "Paddle"
To "Stasys"
Date 03/12/2024 21:28:27
Subject [Request received] Re: Fwd: Re: Your Atoms - PrestaShop Email Templates Regular License order - Transaction ID: 67418011
Stasys
Dec 3, 2024, 19:31 UTC
License code not working , please read emails about problem and please don’t respond with auto emails
Stasys
------ Original Message ------
From "Paddle"
To "Stasys"
Date 03/12/2024 21:28:27
Subject [Request received] Re: Fwd: Re: Your Atoms - PrestaShop Email Templates Regular License order - Transaction ID: 67418011
Stasys
Dec 3, 2024, 19:28 UTC
Hello, i don’t receive respond and still can’t use product that I have purchased. Please send me correct license number or sen my refund in next 24 h.
Stasys
------ Original Message ------
From "Paddle"
To t
Date 02/12/2024 22:37:38
Subject Fwd: Re: Your Atoms - PrestaShop Email Templates Regular License order - Transaction ID: 67418011
Hi Stasys,
Thanks for getting in touch.
Paddle.com abides by the policies of its vendors. For this product, we are forwarding your request to the vendor, Maool, who will handle this request.
Please keep us in the loop regarding this request. If no response is received from the vendor we will follow up with them again.
If you need assistance with another matter, you can follow this link to chat with Kino. Our virtual assistant is available 24/7 to help you.
On Mon, Dec 2, 2024 Stasys <> wrote:
Hello, cant download templates it says Licence do not much our records
------ Original Message ------
From "Maool (via Paddle.com)"
To
Date 02/12/2024 22:09:00
Subject Your Atoms - PrestaShop Email Templates Regular License order
Maool Email Editor