We started Closure six years ago, which provides software solutions for handling accounts (from Facebook to your bank account) after a bereavement. Currently, we handle 1/3 of passings in the Netherlands and have over 40+ enterprise clients. We have our own customer service team. Jochem was our first support agent who started five years ago. Jochem is the go-to person if something is unclear. However, we have retrained him internally as a developer. So, we decided to make a digital Jochem that was available 24/7 and could answer all questions our support agents had (within seconds!). We saw a lot of excitement and support for our internal Jochem.ai, so we decided to release it to the public. Fast forward, we have created a product that enables you to synchronize your knowledge base with Jochem.ai. But that's not all; it continuously self-improves by learning from knowledge 'gaps' and conflicting data. Now, we have released Jochem for Ticketing, which brings Jochem.ai directly into your support tool. With just one click, you are able to generate a spot-on response to solve a support ticket.