incident.io empowers teams to run incidents end-to-end. Guiding you through stressful times, our platform automates processes, improves visibility and gathers insights. Now you can rapidly fix and learn from incidents, so you can build more resilient products.
Hey Product Hunters
Chris here, co-founder and CPO at incident.io. I’m really excited to be launching incident.io on Product Hunt today (with an exclusive discount, more details below!). I hope that this is the day that changes the way you see incidents, forever!
First, a bit of backstory…
Myself, Stephen and Pete (my co-founders) have spent our entire careers working as engineers. We first met at Monzo – a fintech here in London – where we experienced our fair share of stressful incidents and sleepless nights. You know the drill: the pager fires at 4am and battle commences - Slack channels ablaze, constant questions from new joiners, grappling to find the right person to solve the problem. In short, chaos, confusion and a lot of stress 😓
It was a pattern we’d seen in companies everywhere. We knew there had to be a better way. That’s when I built “Response” – Monzo’s Slack bot that helped to take the pain out of responding to incidents. Despite being relatively simple, it was a game-changer, so we decided it was time to improve incident management for everyone 🦸
Enter incident.io 🔥
We’re already helping over 150 organisations (including Vanta, Ramp, Trainline, and GoCardless) to improve their incident management.
How? By empowering teams to run incidents with confidence from start to finish:
📍We meet you where you already work: we’re a Slack native product which seamlessly integrates with all the tools you already use, including PagerDuty, Jira, and Statuspage.
🗺️ No need to worry about process, we’ll be your guide: automated workflows, prompts and nudges bring consistency to your incidents, taking the process out of your hands and unlocking your time for more impactful work.
🧑🚒 Bring in the right people, at the right time: we improve visibility, streamline comms and assign clear roles, so everyone has the information they need to help.
📚 Learn from your incidents to improve your product resilience: automatically generated postmortems and timelines, along with your own metrics dashboard help you build stronger products and happier teams.
We believe we’ve found a better way to manage incidents. Head to our website to take us for a spin (we’re offering an exclusive ProductHunt 20% discount on your first year).
A massive thanks to @Kevin for hunting us! Your support means a lot.
P.S. new to incident management? Everything you’ll ever need to know is in our Practical Guide to Incident Management - years of experience consolidated into one trusty guide at incident.io/guide
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