FundersClub

I like the idea. While not difficult, GitHub is foreign and awkward to use for most non-engineers yet many dev teams prefer to centralize all bug reports in the place where they work (GitHub).

Thank you for hunting us @thinker! We built the Fire bot to let any member of your team communicate product ideas and suggestions over Email (where non eng. spends most of their time). They can simply email the Fire bot with any suggestions, product fixes or bugs and the issue is immediately translated to GitHub, where your engineering team lives. In return, your engineering team won't have to look at emails anymore, and issues do not get lost in someone's inbox. To install Fire bot, simply add @fire-bot as a collaborator to a repository in Github, customize your forwarding address, and add your team. Once this is done, anyone at your company can simply start emailing your custom email address to create Github issues. You can also forward any emails that requires engineering attention (for instance Intercom messages, Sentry alerts, etc) to GitHub using Fire bot. It supports attachments. We were using Fire internally at first so that non engineering team members didn't have to go to GitHub to create issues. Over time, we found that the bot removed friction, let us collect more feedback, and let eng. almost not have to use email anymore. We just made it available to anyone (and free).

Been using this with our team in beta. Loving how it keeps non-github users up to date with comments on the Issue…v slick.