Feedback. will transform customer insights into actionable data, focusing on what truly matters to your customers. Designed for business owners, it aids in making better decisions, being proactive, and saving significant operational time.

Leveraging nearly two and a half years of experience at Expedia and a strong passion for the AI revolution, we have created an innovative solution to empower hotel and restaurant owners to excel in their reviews. Our AI-driven review platform offers a comprehensive analysis and trend discovery tool, designed to enhance business performance while reducing costs. The team and I have been working hard to create a platform that provides owners with an in-depth understanding of customer perceptions, enabling them to take proactive steps with AI-generated improvement suggestions. By offering both an overview and detailed insights, we help businesses identify key areas for enhancement, ultimately improving their scores and overall customer sentiment. Currently, we are collaborating with ten hotels and restaurants in a test phase to gather valuable feedback and refine our product. We have numerous upcoming enhancements in our backlog: - particularly focusing on improving our AI capabilities. These enhancements will enable the AI to process more comprehensive information about hotels, including the analysis of internal surveys. - We are working towards transforming the software into a fully automated SaaS platform, ensuring a seamless and effortless experience for all owners. - Create automated reports that provide managers and owners with an overview of sentiment performance over specified periods, such as yearly or quarterly. These reports can be easily shared with the team, offering valuable insights into trends and overall sentiment. We welcome your thoughts and feedback (on Feedback!). If you’re interested in joining our journey, please don't hesitate to reach out !

@valentin_garnier Congratulations on the launch! Could this be extended to other businesses, e.g. general purpose analysis of their reviews online? If it's specifically for hotels and restaurants maybe this should be part of the hero section on you landing page?

@ai_guitarist Thank you for your comment and interest, Georgi! Once we've fully implemented our SaaS solution, we plan to expand our services to any business that receives online reviews. Whether it's a hair salon, a fitness center, or any other service with a steady stream of reviews, there's valuable insight to be gained with Feedback.

Great to see AI being leveraged to help businesses understand customer sentiment better. How do you ensure the data privacy of the customers whose reviews are being analyzed?

@memphys_sk Stefans, thanks a lot for your comment and interest! Excellent point, we prioritize customer privacy and do not hold any personal data. Our analysis relies exclusively on anonymized review texts and ratings, ensuring no identifiable information is used. We try to comply with all relevant data protection regulations, including GDPR

I'm very glad to see people finally concern about their customers indeed!!! Congrats on your launch!

@claudyah Thank you so much for your comment!

Feedback.

The AI-powered navigator for customer sentiment analysis.

The AI-powered navigator for customer sentiment analysis.

Feedback.

The AI-powered navigator for customer sentiment analysis.

The AI-powered navigator for customer sentiment analysis.

Do you use Feedback.?

Do you use Feedback.?