I needed to go out of my way to leave a review for Fastmail.
Email is one of those things that, like most people, I use every single day. I operate multiple domains and multiple businesses out of my Fastmail account, and have my team setup with their user accounts as well. So this is a crucial service that I absolutely take for granted every single day.
Not only does it have all the features that I need and want at the moment, but their support if f'ing incredible! It's Saturday morning and I had a concern I needed to bring up, yet I still received a response in less than an hour. The response was incredibly informative, helpful, catered to my specific situation, and again - fast! And this is by no means the first time I've dealt with their support - every time I have, it's been the same. When it's needed to be escalated, they've done so - and it's still been handled quickly. Any time they've needed to investigate, they've shown they have proper security measures in place for their own employees.
Super happy! Thank you Fastmail!
3.9/5. Certain features are lacking. No end-to-end encryption. Data logging feature does not capture all the data it should, such as inexplicable failure to record every login/logout. Difficult to edit text styling in messages. Calendar integration has improved but still leaves one desiring more. Perhaps the most significant issue is pricing. It is more expensive for less storage and features than one can obtain through myriad email services.
FastMail is an extremely reliable and easy-to-use product. I have been a happy user of the product for years. Over the past years they have greatly improved the usability and look and feel. I love their strong commitment to security and privacy, but also how they keep embracing open standards.
