EarnUp

Earn Up took over my mortgage accelerator company I have used for years! For years I have NEVER had an issue.... UNTIL EARN UP! Every time I contact customer service I get a different answer. They "say" they have made my January payment, however my lender never received it. The had my account number incorrect! I was told that they could refund my money and then pay my mortgage for this month, which would be great considering I could all of this electronically ... however it is going to take 7 to 10 DAYS for me to get MY money and by that time I will be reported to credit by my lender. When I told them this their answer is "well if you get reported to credit let us know" I FINALLY got them to agree to cancel the check they "sent" to my lender (who sends paper checks anymore?) And they are going to reissue another one. So who knows if my January payment will ever be made. DO NOT USE THIS COMPANY!

Communication!!! They are the worst. Wrong amounts deducted. Won't respond. Tried multiple ways to contact and no help. At this point, this seems like a scam.

Very incompetent CSR. They have no idea what they are doing and has screwed up my account since October