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Fantastic, easy to use, and easy to setup if you have the knowledge of the platform you are trying to install it on
We've used D.T. since the start of 2021 and it's proven itself over the multiple revisions to be a fantastic tool which our users actively use on a day to day basis for support. With category based role access it's a great way for us to allow our community support access to certain areas without letting them gain ticket areas they shouldn't be accessing.
