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According to Sixteen Ventures, customers who aren’t fully engaged after 90 days don’t stay customers very long. This means that if your customer has a poor onboarding experience, s/he is likely to churn in the first 30-90 days. Now let’s take a look at the key factors which will help in designing a customer onboarding framework for B2B SaaS.
Launched on August 28th, 2018
