Character

Like many of us, I took to DIY during lock-down. When I heard about what Suzanna and Alex were building, I knew I just had to get involved! With Character's unlimited real-time expert support, you can chat with bona fide home improvement experts 7 days per week who will help you plan, get smarter, and troubleshoot projects as you do them. Membership also offers free shipping on Character's suite of tools & supplies. Excited for this community to grow!

I come from a family of DIYers. Growing up, my parents were always doing everything around the house. So when I bought my first home, I started doing all sorts of DIY projects: painting rooms, swapping out light fixtures, replacing my garbage disposal etc. I'm no expert though so I rarely made it through a project without getting stuck. When you are stuck in the middle of a project, rummaging through the internet for the answer to your question can be quite frustrating. Nothing beats asking an expert who has done it all before. At Character, we've created the first DIY expert support chat service so you can do just that!

Truly like having a handy person in your back pocket - we designed Membership to change the game in home improvement. Skip asking unhelpful sales people at big box hardware stores or scrolling through the internet for a hundred years to find a simple solution - just ask one of our amazing team members for support. They are the best group of deeply experience experts in all home improvement fields and we can't wait for them to help you do more DIY!