Away: Built for modern travel

Draftbit

Really like the idea (and price point) of this, but having trouble finding any interior photos - anywhere we can see a few photos of the charger, lining, laundry bag, etc?

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9yr ago

Stephanie Korey

Away

Maker

@donaldhruska Hi Donald! We hear you, stay tuned for interior images VERY soon!

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9yr ago

Donald Hruska

Draftbit

@stephkorey @donaldhruska Great - excited to see!

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9yr ago

Jeremy Pinnix

@donaldhruska Looks like they finally added an interior image: http://www.awaytravel.com/buy

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9yr ago

Ece Manisali

Mashable for iPhone

The design is lovely & definitely beats the pants visually off my Briggs & Riley set. However, as a frequent traveller, B&R's lifetime guarantee was a big factor in my decision to purchase. Good luggage is an investment - function & longevity matter! I didn't see any warranty info on the pre-order page; digging through the site's terms & conditions I saw a reference to a warranty but still couldn't find the full text. What kind of customer service & warranty are you providing for your bags? Does it cover even the built-in battery (which is a really neat idea but likely more susceptible to failure than the rest of the roll-on)? And if you are standing behind your product with a strong warranty, why not emphasize it on the product page?

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9yr ago

Jen Rubio

Away

Maker

@ecetweets We're fully standing behind our product with a lifetime warranty on the bag, a two-year warranty on the built-in battery and a 100-day no-questions-asked return policy. It's not something we've emphasized on the product page just yet—there will be a lot more detail on our full site—but it's a good call; we're going to put some more info up shortly!

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9yr ago

Ece Manisali

Mashable for iPhone

@jennifer that's great to hear! Definitely think it's worth emphasizing on both product page & throughout site as it's a key decision-making factor. Congrats on the pre-launch!

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9yr ago

Dave Ambrose

Polywork

Hunter

Away started taking pre-orders of their new luggage brand and I have to say, it rivals Rimowa (one of the high end brands in the space) or Briggs & Reilly. Really excited to see this come to life and great to see @jennifer back in the operator role during her time at Warby Parker!

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9yr ago

Sumeet Shah

@daveambrose ARGH, I want my roll-on NOWWWWWW, @jennifer and @stephkorey!! Congrats on the official launch!

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9yr ago

Jen Rubio

Away

Maker

@daveambrose Thanks for your support, Dave! It's been an incredible day so far. And hi @pe_feeds!

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9yr ago

Atif Kazmi

Fits

@jennifer congratulations on launching! I'm immediately sold -- clean design, solid price point, good color options. If you're looking for some press coverage, feel free to reach out and we can support! atif@porhomme.com

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9yr ago

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Built for modern travel

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