Away, is an American online and storefront retailer. It is best known as a luggage designer, manufacturer and retailer, but is set to launch a travel clothing line in 2021.
Really like the idea (and price point) of this, but having trouble finding any interior photos - anywhere we can see a few photos of the charger, lining, laundry bag, etc?
The design is lovely & definitely beats the pants visually off my Briggs & Riley set. However, as a frequent traveller, B&R's lifetime guarantee was a big factor in my decision to purchase. Good luggage is an investment - function & longevity matter!
I didn't see any warranty info on the pre-order page; digging through the site's terms & conditions I saw a reference to a warranty but still couldn't find the full text. What kind of customer service & warranty are you providing for your bags? Does it cover even the built-in battery (which is a really neat idea but likely more susceptible to failure than the rest of the roll-on)? And if you are standing behind your product with a strong warranty, why not emphasize it on the product page?
@ecetweets We're fully standing behind our product with a lifetime warranty on the bag, a two-year warranty on the built-in battery and a 100-day no-questions-asked return policy. It's not something we've emphasized on the product page just yet—there will be a lot more detail on our full site—but it's a good call; we're going to put some more info up shortly!
@jennifer that's great to hear! Definitely think it's worth emphasizing on both product page & throughout site as it's a key decision-making factor. Congrats on the pre-launch!
Away started taking pre-orders of their new luggage brand and I have to say, it rivals Rimowa (one of the high end brands in the space) or Briggs & Reilly.
Really excited to see this come to life and great to see @jennifer back in the operator role during her time at Warby Parker!
@jennifer congratulations on launching! I'm immediately sold -- clean design, solid price point, good color options. If you're looking for some press coverage, feel free to reach out and we can support! atif@porhomme.com
Draftbit
Away
Draftbit
Mashable for iPhone
Away
Mashable for iPhone
Polywork
Away
Fits