App Easy

Hey @mikedane7! Thanks for the question. Once you sign into the app, there is only one interaction - to press a big "Easy Button". By hitting this, you get connected to one of our live support specialists through a video call. We have built the best mobile screen sharing solution on the market (shoutout to Agora.io), so once the support agent understands the question, they will ask the customer share their screen and navigate to the app that is giving them trouble. From there, the support agent can provide audio instructions through the video call that is running in the background while the customer uses their phone normally. It's as if our support agents are with them in person, standing over their shoulder while they troubleshoot the issue. It is the closest thing to in-person support we could create without being in-person.

Hi @mikedane7 - We are giving users unlimited on-demand support free for their first week! So if you'd like to give the experience a try or have someone in mind that would find App Easy helpful, our specialists can help!

@amnonjackson Thank you very much! Send them our way and we'd be happy to help them out with their questions!

Thanks @jodieeeha! We agree! One of the reasons we are most excited about is helping older people benefit from all the innovations that are happening in the digital health space. Last year there was $8 billion invested into digital health innovations, but unfortunately they are not reaching those that are most sick (the elderly) due to low smartphone penetration rates among this population. Our hope is that by giving them a live coach in their pocket, older people can gain the confidence they need to explore their options and better manage their own health independently :)