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Launched on June 21st, 2019
Launched on February 21st, 2019
Alterra Answers is an AI-powered app for Zendesk that instantly resolves support tickets by finding the right answers in Zendesk Guide.
It helps companies to reduce support costs and improve customer satisfaction thanks to shorter time to resolution.
Our company was very excited to test the product. It really helped out with all the general HR and office-related inquiries from the employees taking some pressure off the front desk. More departments are eager to test the product too.
