From your personal experience: what is the best way to collect feedback from Beta Testers?

Question

A little bit of context - the app will be released and shared with the beta testers community thought Test Flight initially.

Any advise will be highly appreciated!

Accepted Answer

In my experience, creating a structured feedback form with specific questions has been incredibly effective. It ensures we get detailed insights on various aspects of the product, from usability to feature requests.

Gaspard Dupuich · Answer

Regularly scheduled check-ins with beta testers, either through video calls or dedicated forums, have provided us with rich, qualitative feedback. These conversations often reveal nuances that surveys might miss.

Henry Sanchez · Answer

Incentivizing beta testers with rewards or early access perks has significantly boosted engagement and the quality of feedback we receive. Happy testers are more likely to provide thorough and honest insights.

David Murray · Answer

These allow users to leave comments and bug reports directly within the beta product. This makes it easy and convenient for testers to provide feedback at the moment they encounter something.

Gurkaran Singh · Answer

When gathering feedback from Beta Testers, I find that creating a simple form with questions is key - it's like debugging code; the quicker, the better! Plus, adding emojis always puts a smile on testers' faces 😄.

My3 Murthy · Answer

Do you mean what tools to use or what process to apply?

Answer

In my experience, in-person beta testing sessions can be incredibly valuable for gathering feedback.  Seeing users interact with the product firsthand allows you to observe their behavior and identify usability issues you might miss with surveys alone.  Plus, having open discussions can provide rich insights into user needs and expectations.

Answer

Clear communication is key! Before the beta test, provide testers with detailed instructions and set expectations.  During testing, make it easy for them to submit feedback through surveys, bug reporting tools, or even a dedicated feedback channel.  Offering incentives like early access to features or discounts can also encourage participation and thoughtful feedback

Ina Simeonova · Answer

@david_muray I think we can all agree that's crucial! Very good point. So from your experience, it's better to be able to give feedback from within the app (in-app) not via e-mail?

Ina Simeonova · Answer

@henry_sachez very true!

Ina Simeonova · Answer

@josephine_roux This could not be more true! We just did a usability test with a handful of testers in person and it was incredibly beneficial (and also very interesting to observe).

In the case of an open beta and bigger amount of users though, do you have any tips for feedback collection?

Ina Simeonova · Answer

@leo_fournier Those are really useful tips! What is the best way to collect feedback in your opinion? In the case that it's already an open beta - in-app/e-mail? Have you used any tools you can recommend personally? :)

Ina Simeonova · Answer

@gaspard_dupuich this is great! Have you used any tools/platforms for this that you can recommend personally? :)

Ina Simeonova · Answer

@ethan_yung What is the best way to collect feedback in your opinion? In the case that it's already an open beta - in-app/e-mail? Have you used any tools you can recommend personally? :)

Ina Simeonova · Answer

@my3_murthy More what tools to use (considering we're using Test Flight) but also tips on the process are very welcome :)

From your personal experience: what is the best way to collect feedback from Beta Testers?

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